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ABG appoints new director of service

Leading print finishing equipment manufacturer, A B Graphic International (ABG), has announced the appointment of Peter Redmond as director of service. Redmond, a chartered engineer with over two decades of customer-focused experience in the printing industry, will be based in ABG's Bridlington site in East Yorkshire, reporting directly to CEO Richard Knight.

Redmond's career, which followed a traditional engineering apprenticeship, spans 25 years across various customer-oriented roles in the printing industry, including leadership positions in sales and service. He most recently headed the UK division of a German sheetfed offset print equipment manufacturer.

In his new position, Redmond aims to establish the company internationally as a leading service provider, enhancing after-sales services to boost customers' equipment efficiency. His approach, emphasising mutual respect, dedication and customer-centric focus, aligns closely with ABG’s values.

Commenting on his appointment, Redmond said: “What attracted me to join ABG was the opportunity to work again with a UK-based equipment manufacturer, known for its industry leadership and innovation. The technology on offer at ABG is world-leading and it is really exciting to see where the company is going in the automation of processes.”

Richard Knight added: "ABG is delighted to welcome Peter Redmond as our new director of service. Peter's extensive experience and customer-centric approach in the printing industry align perfectly with our drive to provide exceptional service and support. His leadership will be instrumental in enhancing our after-sales services, ensuring that our customers’ equipment operates at peak efficiency. We are confident that Peter will play a key role in advancing our vision for international service excellence and maintaining our position as a global leader in print finishing equipment manufacturing."

With a large service team of over 50 engineers and 15 technical advisors worldwide, ABG ensures a rapid response in emergencies. The UK team, averaging 18 years of tenure with ABG, exemplifies their commitment to customer service. REVA, their state-of-the-art virtual assistance and training initiative, also demonstrates ABG's dedication to efficient, cost-effective global customer support. This robust network allows customers to concentrate on their core activities, assured of ABG's reliable equipment maintenance.

For more information on ABG’s service & support capabilities visit https://abgint.com/service-and-support/.